Money Back Guarantee
We know it's a little tricky to buy furniture online and that's why you have the option to try the furniture in your home and return the goods if not completely satisfied.
IMPORTANT: Please request material samples to avoid finish colour issues. These are available to order on each product at the bottom of the description. Fabric samples are FREE and leather books incur a small security deposit, which is refundable with postage paid.
We hope you will be delighted with your purchase, but if you wish to return the item, we aim to make it as quick and convenient as possible. If for any reason you are dissatisfied, you may return the item by notifying us in writing within 14 days of receipt of the goods. Please see our Terms & Conditions for full details.
Returns at the point of delivery are FREE of charge and goods can be inspected to establish the nature, characteristics and functioning of the products. Once the buyer has taken delivery of the products and decided to try them out at home beyond this period, there is a returns charge as indicated on our Terms & Conditions.
Any goods to be returned must be repackaged in all the original packaging and in the manner as when received and in the original box received or similar. Items that are not boxed are not acceptable as liable to incur damage. The goods need to be unused ( to the extent needed to assess the product - as if testing and to the extent needed to assess the product in-store ) new condition and packaged to the same standard as when received.
In the unlikely event of a return please inform us with the details within 3 days, latest 7 days, or as soon as possible by emailing service at firstname.lastname@example.org.