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Delivery and installation options

- From £39.95 per delivery

- White glove delivery, includes assembly

- Cinema Seat Installation

- Delivery times

- You've placed an order - what happens next?


Standard delivery  

We offer a low cost standard delivery regardless of the number of items or size of order. 

£39.95 flat rate up to £1000. £49.95 up to £1500, £59.95 to £2500, £69.95 to £3500, £79.95 to £4000, 89.95 to £4500 and £99.95 therafter. 

- 2 man delivery team and room of choice delivery (1 man if small items)

- One flight of stairs and/or 25 meter traverse with goods

- 3 hour time slot texted to mobile or confirmed by phone at least 3 days in advance of order

- NB: please retain the original packing of your orders to comply with our Free Returns Policy

- NB: not including assembly of items or unpacking

 IMPORTANT : For any issues at the point of delivery please contact us directly by calling us on 08451283456 or emailing support@deluxdeco.co.uk with details. If goods are not able to gain access packaged within a reasonable timeframe then you may need to accept to door delivery. If any potential access issues please choose the platinum delivery option for an upgraded service level.  

White Glove delivery

Our premium delivery service will help take the hassle out of receiving and assembling your goods in your home. Our 2 Man team will do all of the above but criucially unpack, set up and assemble any parts to your goods placing in position as requested. Recliners will be tested and checked and we will takes pictrures as evidence everything is well and good and oeperational as it should be. Please add white glove as per the number of units you are buying. * Excludes Cinema Seating - see below. 

This includes:

- 2 man Delivery Team and room of choice delivery (1 man if small items)

- Two flights of stairs and/or 25 meter traverse with goods

- Unpacking of the items and placement in your room

- Assembly of any sofa legs or connection of sections of items

- Folding of boxes and internal materials (Please retain these until completely happy with your order)

- AM or PM fixed time slot

- Arrangements by telephone or text, 3 days in advance of the final arrival with the customer

- Please retain the original packing of your orders to comply with our Free Returns Policy

NB: We do not remove packaging as standard to protect the statutory rights of our customers and in the unlikely event of a return. The packaging for sofas in particular are extremely large scale and custom sized for each piece. We suggest the minor inconvenience of disposing of the packaging by far outweighs the problems incurred should a return be required, without this packaging.  

If you do wish to have the packaging removed please call us on 0845123456 during delivery where we can assess the situation and ask the delivery team to remove this for you. We are happy to do so.  

IMPORTANT : For any other issues at the point of delivery please contact us directly by calling us on 08451283456 or emailing support@deluxdeco.co.uk with details. Problems with access may require you to sign a waiver to indemnify the team against potential damages. Best endeavours and care are taken however please supervise the team in this instance.  

Cinema Seat Installation

This is a specialist set up for Home Cinema seating which is slightly more involved that standard sofa deliveries. These seats tend to be packaged individually and need ajoining together as well as the back rests need fitting as well as some other detailed works. Our team have extensive in experience in setting up these seats and are happy to make this an easy and smotth process by taking care of everything necessary so you can begin to enjoy your favourite movies or the big game ASAP.  We would urge you to opt for this if you have rows of setas which need setting up.  

This includes:

2 man Delivery Team and room of choice delivery (1 man if small items)

- Two flights of stairs and/or 25 meter traverse with goods

- Placement in your room, unpacking, ajoining seats in configuration as ordered, mounting the back rests (if applicable) , cabling and testing of the seats. 

- Assembly of any sofa legs or connection of sections of items

- Folding of boxes and internal materials (Please retain these until completely happy with your order)

- AM or PM fixed time slot

- Arrangements by telephone or text, 3 days in advance of the final arrival with the customer

- Please retain the original packing of your orders to comply with our Free Returns Policy

 

Delivery times

Delivery can take anywhere from 2-15 weeks and delivery timings are indicated on the product description and delivery tab of each item. This is also present on any order. Please note: Any custom items or configurations may potentially incurr addional wait time.  

 

You've placed an order - what happens next?

Once we have your order we will communicate with you as standard by Email and SMS to keep you informed of the latest status and any changes in the ETA of your goods. This is to keep you informed of how your order is progressing however an ETA of the goods arrival is only possible when the status is at "Shipping". Please see below for the various stages of updates you should expect to receive.

If you did not receive the order confirmation email please contact us immediately as its vital we can communicate with you by email and telephone if required.

Your order status when paid starts of as "Processing". This can last for several days or a week or two ( 1-2 weeks )  and on some occasions a few days more. This is dependent on the available capacity of the relevant manufacturer and the timing of our order cycle. Your order is placed and production is commenced with suppliers as soon as possible.

The next status is "in Production" and this can be 3 - 4 weeks.

From this point we arrange for goods that are already manufactured to be scheduled into shipments and the status is set to "Ready to Ship". This is sea freight from the far reaches of the world and not to be confused with delivery. This period can be up to 2 weeks.

The most important status is "Shipping" because your goods are now on a confirmed vessel and will arrive with our logistics partner in approximately 4-5 weeks.

The final status is "Delivery" and this can take 2 to 3 days - up to 2 weeks depending on where you are based. It currently takes slightly longer for Northern Ireland, Scotland and more remote parts of Wales, these locations may result in an additional 1 week delivery time. London deliveries are mainly at the weekend.

NB: The above schedule is an estimate and specific timing of some updates may vary. When goods are shipped we advise the ETA as given by the shipping company. This can change during the shipping process because of weather, delayed stop offs, customs and many reasons which we are not able to control. Please do not be alarmed if the shipping ETA dates vary a few days here and there. This is almost inevitable and we are unable to control this to a + / - 10 day window.

Further at major holiday periods such as Xmas and Chinese New Year there may be capacity problems with a small number of orders resulting in potential delays of approx 30 days. Any Xmas promised delivery will be honoured of course however those orders placed just immediately after our Xmas deadline may or may not experience delays. 

 
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