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Terms & Conditions

1. Definitions
1.1 Buyer means the person who buys or agrees to buy the Products from the Seller.
1.2 Seller means Delux Deco Ltd (Registered in England and Wales, company No 7622562) located at The Old Coach House, Trinity Yard, 59 St Leonards Road, Windsor, Berkshire, SL4 3BX.  
1.3 Actual Cost means the true cost less any subsidies 
1.4 Conditions means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.5 Delivery date means the date specified by the Seller when the Products are to be delivered.
1.6 Price means the price for the Products including carriage, packing and VAT.
1.7 Products means those goods specified.

1.8 Bespoke or personalised items are products which are made in additional options available online or in-store. These are indicated as custom on order confirmations. 

2. Conditions applicable
2.1 Nothing in these conditions shall affect the Buyers statutory rights as a consumer.
2.2 The Seller shall sell and the Buyer shall purchase the Products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed via the Sellers Web site, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
2.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.

3. Payment 
3.1 Save as provided otherwise here in the Price shall be that as stipulated on the Sellers Web site or published catalogue current at the date of order of the Products. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, shipping, transport costs, fuel, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If the Seller gives notice of price increase, the Buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller with fourteen days of delivery of the notice of price increase to the Buyer.
3.2 All products are due payment at the time the Buyer places an order, including any delivery charges. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
3.3 All items will remain the property of the Seller until paid for in full.

4. Cancellation & Returns
4.1a Under the Consumer Contracts Regulations 2014 the Buyer has the right to cancel an order and receive a full refund for any item or service, bought at distance provided the goods are not bespoke or personalised. Bespoke / custom or personalised items are not cancellable. For all other items, our Terms & Conditions shall apply.     

4.1b If the Buyer is dissatisfied with a purchase for any reason he may, within fourteen days of delivery, contact the Seller by sending a letter or e-mail to arrange for the collection of the goods. Notifications must be within this period and returns costs are at the seller’s expense for notifications within 7 days and the buyer expense from 8 days to 14 days.

4.1c For goods covered by Consumer Contracts Regulations 2014, any monies which the Buyer has paid for the Products will be refunded to the Buyer within 14 days of receipt of the returned goods and inspection by the Seller, provided that the Seller receives the Products in the same condition as received at the time of delivery, being in the original packaging, new, unused and undamaged. The seller cannot accept liability for any compensation claims due to events beyond our control other than the full cost of the goods which are available as a full refund. For all other refunds or reimbursements, monies will be refunded within 45 days. 

4.1d Special Notes about Packaging: It is the customer’s responsibility to retain the all the original packaging upon delivery so please make sure the goods are unpacked with care for re-use in the unlikely event of a return. In the event of a return all goods will need to be re-packaged back in the manner as received using all the original materials. If any of the packaging items are ripped, torn or damaged it is the customer’s responsibility to make good to ensure a safe return of the goods. Any subsequent damage or poor standard of repacking may result in a diminished value of the goods, incurring consequential losses. Any losses will be deducted from any refund.

Photographic evidence of repackaged goods will be required to avoid any doubt and to protect both parties. This will also be required to pick up the goods.

4.2 Cancellations whereby the buyer has a change of mind or circumstances prior to delivery and in reasonable time will incur a restocking penalty of 25% of the order value. 

4.3 Long distance delivery refunds may incur an additional return surcharge at the seller's discretion, based on the actual cost of returning the item(s).  

4.4 Returns for reasons of failure to gain access will not be an accepted and will incur a restocking penalty of 25% of the order value, if a return is applicable. Any failed delivery due to access issues will incurr a surcharge of the re-delivery cost + £50. 

4.5 Orders for sofa covers are custom made as per the customer's request and as such, non-cancellable and non-refundable. 

4.6 You are entitled to a statutory cooling off period of 48 hours from placing the order due to orders being sent to our factories and processed. Please contact us as soon as possible with any changes.   

4.7 For small and mid sized items such as tv units, coffee tables and some furniture, these will need to be returned by the customer to our depot at thier own expense. This must be without undue delay and no later than 14 days from the date the customer exercised their right to cancel. This does not include soft furnishings..

4.8 If in the unlikely event of delivery of incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require assistance, you must report the defect within 3 working days of receiving the goods by emailing or calling us on our main number. In unusual circumstances we may allow this to be extended to 7 days but please be aware that failure to report shortages or damaged items within 7 days is deemed by us as unreasonable, therefore please inspect all items within 3 days to avoid debates at a later date. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Please note: Indicating problems on the delivery note will not be accepted as notification to the Seller and we must be contacted directly. 

4.9 In so far as is permitted by law, the Sellers only liability to the Buyer under these terms and conditions will be, at the Sellers sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by the Buyer in a damaged or defective state or to refund to the Buyer any sums actually paid by the Buyer for the goods in question. The Seller will not be liable to the Buyer for any indirect or consequential loss or damage arising out of any problem the Buyer notifies to the Seller and will have no liability to the Buyer for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond the Sellers reasonable control.

5. Delivery
5.1 Delivery of the Products shall be made by third party delivery firm and shall be available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.                                                                                                                                                                                              
5.2 The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
5.3 In any event the time of delivery shall not be of the essence.
5.4 Due to the complex nature of supplying made to order goods, the Seller cannot be responsible for delays to orders which are beyond its control. This includes unforeseen factory delays, adverse weather conditions, shipping company delays and acts of god. Delux Deco will make every effort to deliver within stipulated delivery times on the product at the time of order. For any delay we will offer an explanation and new delivery estimate. 

5.5 In the case of goods purchased by credit card, those goods can only be shipped to the credit card holder's address and must be signed for on delivery.

5.6 The Buyer shall have full responsibility for ensuring that there is suitable delivery access for all Products that are ordered. The Seller accepts no responsibility for failure to deliver any item due to restricted access.

5.7 The Seller delivers to most areas of the UK, but this is subject to change and at the Sellers discretion. Deliveries to outlying islands and the islands and highlands of Scotland may experience an additional delivery period of 1- 2 weeks due to these locations being visited relatively infrequently. We deliver to these locations as soon as possible, but please allows some extra time in your planning.      

5.8 All delivery charges shall be quoted on a case by case basis.

6. The Products

6.1 The Buyer accepts that, for items that are hand finished, there will be variations in colour and texture within each piece.
6.2.1 The Buyers accepts that all goods excluding those on our clearance section are are made to order for our customers in their chosen configuration, number of units and customers desired finish, therefore are personalised and these Terms & Conditions shall apply.

6.2.2 The buyer accepts for Custom orders, therefore further personalised, these may take up 2 weeks more for delivery and in unusual cases where finishes are temporarily not in stock up to 6 weeks more for delivery. 
6.2.3 The Buyer accepts that for leather or fabric finishes, the Seller cannot be responsible for minor variations in fabric colour and texture and the seller has the right to change the fabric specified to be reasonably similar in appearance and colour to the original product. 
6.2.4 The Buyer accepts that for leather or fabric finishes, replacements or replacement parts are made on the basis of being a like for like replacement, being the same number code, colour and same supplier and as close to the original as possible.
6.3 Photographs shown on the Sellers Web site and catalogue are for illustrative purposes only, and may not exactly match the product itself. While every effort is made to ensure the accuracy of colour reproduction, colour may vary according to the settings of the Buyers monitor, software or printer.
6.4 All measurements shown on the Sellers Web site and catalogue and are approximate. We cannot accept liability for any minor alterations made by the supplier which represent to material change.

7. Title and risk
7.1 Risk or damage to or loss of the Products shall pass to the Buyer upon delivery.
7.2 Notwithstanding any other provision here in title in the full Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.

8. General
8.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Sellers premises, manufacturing plant or its agents premises, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
8.2 This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising shall be determined exclusively by the Courts of England and Wales.

9. Dispute Resolution

9.1 We want to resolve any complaints or issues as soon as possible and with least fuss and stress to both parties. We therefore advise all customers to follow our own internal complaints procedures for any issues and by sending us an email to Please send any supporting pictures along with your case.

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