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Security & Guarantees

FREE 10 YEAR frame and springs guarantee 

If within a period of 10 years from the date of delivery, any of our sofas should develop a fault in the frame as a result of defective components or workmanship, we will undertake to repair or replace (where necessary) free of charge.

For more serious problems whereby items may be required to be fixed in workshop, transportation is free of charge in the first year.

Delux Deco offers this service by Homeserve.com, an independent and experienced national repairs service company. 

Warranty

Upholstered interiors, ( foam, fibre & feathers etc.) and cover - 12 months

Electrical Components, recliner mechanisms - 24 months

Sofa Frames - 10 years

The above applies to orders from 28/09/2016. 

Prior to this the Warranty for Frame & Springs was 5 Years and 12 months for Electrical components.  

FREE 10 YEAR frame and springs guarantee 

 

Payments

All payments are security enabled for 256-bit encryption. Please note the encryption is active when entering any transactional area on this website, as confirmed by the Green Lock and https on the top left, by the URL. Any data sent over the internet is highly encrypted and our own servers are housed in an ultra secure data warehouse in London, continuously monitored by one of the world's leading companies to ensure total security. We do not store any credit card details even if taken by phone. All credit xard details taken over the phone are destroyed immediately and not held.  

Credit card security

If you buy goods or services on your credit or debit card, you have extra protection if things go wrong compared with paying by cash or cheque. Credit cards come with the greatest protection, as you can make a claim against your card provider under section 75 of the Consumer Credit Act.

The Cosumer Credit Act contains important provisions, including your rights in relation to your credit files, and the extra protection you get when you pay for something with a credit card. Section 75 covers items costing £100 and up to £30,000. Most credit cards come with free protection for faulty, doesn't do what its supposed, or is not what you ordered or you didn't recieve the item insurance. Please check with your credit provider for specific details.

 

 
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