Terms & Conditions
Terms & conditions for online and telephone orders
Revised as of 25/06/2018
Welcome to the Delux Deco website. The following Terms & Conditions apply to orders placed on this website and via telephone to our online sales team on 08451283456.
They don’t affect your statutory rights and by continuing to use this website you agree to be bound by these terms & conditions.
Delux Deco reserves the right to amend or alter these conditions at any time.
“Conditions” means the terms & conditions set out in this document.
“Buyer” or “Customer” means person who buys or agrees to buy products from the seller.
“He” refers to he or she or any gender.
“Seller” means Delux Deco Ltd (Registered in England and Wales, company No 7622562) www.deluxdeco.co.uk located at The Old Coach House, Trinity Yard, 59 St Leonards Road, Windsor, Berkshire, SL4 3BX.
“Bespoke or personalised” these are goods that are made to order especially for the buyer in configuration, type or finish not already predefined on the website or clearly stipulated as custom.
“Diminished value” means the amount of value lost of any item due to a change in the condition, age or demand associated with the item. This includes the packaging.
“Value” means the price at which a knowledgeable, willing and unpressurised buyer would pay to the seller for said goods.
2. Placing an Order
The following conditions apply to any order you place through our website. By placing an order at www.deluxdeco.co.uk, you are accepting the conditions set forth.
Once an order is placed you are under obligation to pay for the goods based on the payment method selected. Please ensure you check your order carefully for the correct orientation if a corner sofa, module options if a modular sofa and of course correct finish. An order confirmation will be sent to you once an order is confirmed and you may also login to your account 24/7 to access your order and comments with regards to the progress of your order. Please inform us if you are not able to login.
With regards product finishes, please request physical samples if you are at all unsure as the exact finish colour. Colours may vary on different devices and screens so the best true to life colour would be in person in your own environment.
Please read the conditions carefully prior to purchasing an order to make sure you are accurate as we cannot be held responsible for your incorrect selections, sizing or finishes once an order is placed.
Save as otherwise provided otherwise here the Price shall be as stipulated on the seller’s website at the date of order of products. All products are due payment at the time the buyer places an order including delivery charges.
Once you have placed your order with us we will send you an order confirmation with the products itemised including any additional services pertaining to the order. If you do not receive an order confirmation please contact us immediately as email and SMS is used to keep you appraised of the progress of your order.
3. Cancellation & Returns
3.1 Under the Consumer Contracts Regulations 2014 the Buyer has the right to cancel an order and receive a full refund for any item or service bought at distance provided the goods are not bespoke or personalised. Bespoke / custom or personalised items are not cancellable.
3.2 If the Buyer is dissatisfied with a purchase for any reason he may, within fourteen days of delivery, contact the Seller by sending a letter or e-mail to arrange for the collection of the products. Notifications must be within this period and in writing or no return will be possible.
3.3 Buyers should retain all the original packaging upon receipt of any delivery bought at distance as this may be required in the unlikely event of a return.
3.4 Returns at the point of delivery are free of charge and goods can be inspected to establish the nature, characteristics and functioning of the products. Further the goods must be packaged back up in the same way as received using the existing materials or to the same standard as received and the goods must be as new . Any damaged packaging should be made good to ensure a safe return of the products. Please indicate any missing or defects at the time you notify of us of a return in writing.
3.5 Once the buyer has taken delivery of the products and decided to try them out at home to please do so in the same way you would in one of our stores. If the way that you use your product when trying it at home exceeds what we would reasonably allow in store, you will be responsible for covering any diminished value of the product.
We advise the goods to be re-packaged back up in the original packaging or similar and in the way as received using the existing materials or to the same standard as received to ensure the goods are still as new. Any damaged packaging must be made good to ensure a safe return of the products.
3.6 Once you have received your products and wish to make a return we ask that you contact us as soon as possible, preferably within 2-3 days. Outside this time frame and as we are unable to verify as to the extent of usage of the product we will have to deem the goods used by you unless proven otherwise. Upholstered furniture is likely to lose a significant percentage of its value once used or repackaged however we will try to limit any deduction from your reimbursement to 25% of the purchase price. Any deduction will be reasonable and fair and based on a diminished value of the goods and appropriate packaging, if applicable.
3.7 Collection charges will apply to 3.5 and 3.6 and are £75 for any item, £105 for a large corner sofa (2pcs) and £33 per additional section/s.
3.8 Long distance delivery refunds may incur an additional return surcharge at the seller's discretion, based on the actual cost of returning the item(s). Invoices will be provided.
3.9 Orders for sofa covers are custom made as per the customer's request and as such, non-cancellable and non-refundable.
4. Problems, Faults Damages
We aim to get you your product/s in perfect condition every time and we also take extra steps to ensure goods are very well packaged for their journey so as to prevent any problems with the goods on arrival with you.
Sometimes however issues may still arise with some items on some occasions. Most issues are remediable and we suggest you accept goods so we can deal with any issues ASAP. If you are unsure please call us on 08451283456 at the point of delivery so we can assist with the best course of action.
4.1 If in the unlikely event of delivery of incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require assistance, please report the issue/s as soon as possible. This should be sent in writing by emailing firstname.lastname@example.org. We ask that you do this as soon as possible so as the longer you take to report any issues will lead us to draw alternative conclusions as to how any issues may have arisen. Please note: Indicating problems on the delivery note will not be accepted as notification to the Seller and we must be contacted directly.
4.9 In so far as is permitted by law, the Sellers only liability to the Buyer under these terms and conditions will be, at the Sellers sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by the Buyer in a damaged or defective state or to refund to the Buyer any sums actually paid by the Buyer for the goods in question. The Seller will not be liable to the Buyer for any indirect or consequential loss or damage arising out of any problem the Buyer notifies to the Seller and will have no liability to the Buyer for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond the Sellers reasonable control.
5.1 Delivery of the Products shall be made by third party delivery firm and shall be available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the orders placed
5.2 The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
5.3 In any event the time of delivery shall not be of essence unless stipulated prior to ordering.
5.4 Due to the complex nature of supplying made to order goods, the Seller cannot be responsible for delays to orders which are beyond its control, Force Majeure. This includes unforeseen factory delays, adverse weather conditions, shipping company delays and acts of god. Delux Deco will make every effort to deliver within stipulated delivery times on the product at the time of order. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between us forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.
5.5 In the case of goods purchased by credit card, those goods can only be shipped to the credit card holder's address and must be signed for on delivery.
5.6 The Buyer shall have full responsibility for ensuring that there is suitable delivery access for all Products that are ordered. The Seller accepts no responsibility for failure to deliver any item due to restricted access.
5.7 The Seller delivers to most areas of the UK, but this is subject to change and at the Sellers discretion. Deliveries to outlying islands and the islands and highlands of Scotland may experience an additional delivery period of 1- 2 weeks due to these locations being visited relatively infrequently. We deliver to these locations as soon as possible, but please allows some extra time in your planning.
5.8 All delivery charges shall be quoted on a case by case basis.
5.9 As our storage facilities are limited and for transit purposes only, we reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If you are unable to take delivery or collect your order within 14 days after it becomes available or within the order period, a weekly storage charge of £3.60 (Inc VAT) per cubic meter will apply until you accept delivery of your order.
Images (including photos and videos) of products on this website are for illustrative purposes only. They may not represent the accurate colours of the products as different monitors and devices render colours differently.
6.1 The buyer accepts that for leather or fabric finishes, the seller cannot be responsible for colour and finish shade and texture variation. The seller has the right to change the product finish to be a reasonably similar in appearance and colour to the original product. This includes any replacements and provided at a later stage as these are provided on the basis of being a like for like replacement however may not be 100% matching the original product finish due to “environmental conditions” or batch variation.
6.2 The buyer accepts that for bespoke or personalised items which are made to order especially for the customer, these may take up to 2-6 weeks longer for delivery.
6.3 Photographs shown on the Sellers Web site and catalogue are for illustrative purposes only, and may not exactly match the product itself. While every effort is made to ensure the accuracy of colour reproduction, colour may vary according to the settings of the Buyers monitor, software or printer.
6.4 All measurements shown on the Sellers Web site and catalogue and are approximate. We cannot accept liability for any minor alterations made by the supplier which represent to material change.
7. Title and risk
7.1 Risk or damage to or loss of the Products shall pass to the Buyer upon delivery.
7.2 Notwithstanding any other provision here in title in the full Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
8.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Sellers premises, manufacturing plant or its agents premises, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
8.2 This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising shall be determined exclusively by the Courts of England and Wales.
9. Dispute Resolution
9.1 We want to resolve any complaints or issues as soon as possible and with least fuss and stress to both parties. We therefore advise all customers to follow our own internal complaints procedures for any issues and by sending us an email to email@example.com. Please send any supporting pictures along with your case. Most cases can be resolved this way.
If you are unable to find a satisfactory resolution after using the Delux Deco procedures you may contact the Retail ADR https://www.retailadr.org.uk. Delux deco is a member and is bound by thier decisions.
About the ADR. The Retail ADR is an alternative dispute resolution scheme operated by Consumer Dispute Resolution Limited (CDRL). CDRL is an independent, not-for-profit, government-approved organisation, approved by: Chartered Trading Standards Institute, the Civil Aviation Authority and Ofcom, pursuant to The Alternative Dispute Resolution for Consumer Disputes (Competent Authority and Information) Regulations 2015.