General enquiries
If you are having some problems placing an order or would like to request general information about our products, please call 018451283456, or
Problems & Complaints cs@deluxdeco.co.uk
Press & Journalists press@deluxdeco.co.uk
Business & Trade b2b@deluxdeco.co.uk
Please clearly indicate the subject (in the subject line) and your contact details, including your telephone number.
For all other enquiries , please select from the menu on the left.
Contact us
If you are having some problems placing an order or would like to request general information about our products, please call 08451283456, or please email
Information or queries - info@deluxdeco.co.uk
Problems and complaints - cs@deluxdeco.co.uk
Press and journalists - press@deluxdeco.co.uk
Please clearly indicate the subject (in the subject line) and your contact details, including your telephone number.
For all other enquiries, please see some additional useful links, Fabric Samples, Order Tracking , Delivery and Returns & Exchanges.
FAQ’s
Why are your prices much lower?
We don't
We do
How can I be sure its good quality?
Where can I find more information about your sofa coverings?
Do you have any showrooms where I can see the products?
When am I charged for my purchases?
How do I track my order?
How can I return the goods?
How can I pay for my purchase?
Can I order by phone or speak to customer service?
When will I receive my documents/ proof of SALE?
Where do you deliver to?
If my item is damaged during delivery what can I do?
What if my item does not fit into my home?
How can I register an account?
How can change my personal information?
How can I have a new password?
Can I call you for free?
What if I miss my delivery?
How can I care for my furniture?
I found a bug on the website, what do I do?
I didn’t find an answer to my question
Why are your prices much lower?
Our goods cost less because we have cut out all the middleman costs, warehousing and retail outlets costs, simply ordering direct from the supplier when you order.
Stockpile goods – ship goods when not sold – incur excess shipping costs through shipping non sold goods – have hefty storage costs or buy from wholesalers who need to make their own profit margin.
We do
Buy direct from the factory
On demand
Offer luxury and quality products for less
Pass on the savings to our customers - up to 70% OFF
How can I be sure its good quality?
All our suppliers and products are thoroughly vetted for their production standards and quality of finished product and this is the cornerstone of our business model. Every product we sell has detailed information on the construction, materials and finish and we have nothing to hide as we know that we offer the best for less. Please take a moment to compare our product specifications against competitors and you will discover the benefits of buying luxury for less from Delux Deco.
Where can I find more information about your sofa coverings?
Please read our Sofa Buying Guide for full information.
Do you have any showrooms where I can see the products?
In order that we can provide you with the lowest possible prices we do not operate any permanent shops, but we do currently have an outlet showing a selection of products in Windsor Berkshire.
Items on display:
Fabric sofas: Kent, Carmen, Hampstead, Urban, Boston, Fargo, Branbi Armchair, Snug Armchair, Monty Armchair, Lyon Chair
Leather sofas: Costa, Romeo & Trantino
Footstools: Pele, Pepe, Panto, Pandora and Porto
Conservatory Sofas: Statton, Hansen, Havana, Prado, Wing Armchair, Oyster Chair
We have a full fabric range including over 300 fabrics available for your selection and all the leather swatches for you to check the quality. Most sofas can be ordered on-site in any fabric choice. Additional charges may apply where fabric grades are upgraded.
When am I charged for my purchases?
As we order “on demand” direct from the factory we have to pay for the goods up front. In the unlikely event that you are not happy with the goods or they are damaged we of course will exchange or refund any monies paid. Please see our Money Back Guarantee and Returns & Exchanges Policy for further details.
Every aspect of your order is viewable online including its progress from order to production, shipment and finally delivery to you. You may log-in to your account at any time to see the current status and you will receive emails with important updates on your order, such as;
In production – this is to inform you that your item is in production and will be ready to ship soon
Ready to ship – this is to inform you that we are consolidating your order and preparing to ship your order
Shipping – your item is shipping which takes 3 - 4 weeks
Delivering – we have received your goods and they have dispatched this for local delivery. The carrier will be in touch with you very shortly to arrange a delivery date and time
Sometimes you get it wrong or sometimes it’s not what you expect, that’s why we offer a free 7 days returns policy. We hope you will be delighted with your purchase, but if you wish to return the item, we aim to make it as quick and convenient as possible. If for any reason you are dissatisfied, you may return the item within seven days of purchase as long as the item is in exactly the same condition as when purchased.
Please go to the Returns & Exchanges page for more information.
How can I pay for my purchase?
We accept all major credit and debit cards although we recommend the use of credit cards as these offer even more consumer protections.
Can I order by phone or speak to customer service?
We welcome any queries and are happy to answer any question you may have Monday to Friday between 9am and 5pm.
When will I receive my documents/ proof of SALE?
Your invoice will be sent to you immediately by email.
We deliver all over the UK.
If my item is damaged during delivery what can I do?
In the unlikely event your item is damaged or has a fault we will repair, replace or refund the full amount of the transaction.
What if my item does not fit into my home?
In the unlikely event that your item does not fit inside your home, we would offer a similar replacement item as an alternative or a refund.
How can I register an account?
Just go to the My Account link at the top of the page and add your details. All your information is 100% private and secure.
How can change my personal information?
You may log-in at any time and change any information you wish.
How can I have a new password?
You may log-in at any time and change your password.
We offer free online chat with an operator or a fixed local rate, nationally.
Your carrier will call you back to arrange a second delivery slot.
How can I care for my furniture?
Please go to our Product Care and Advice page.
I found a bug on the website, what do I do?
Please email cs@deluxdeco.co.uk and Thank you for your assistance.
I didn’t find an answer to my question
Please email cs@deluxdeco.co.uk with any question.
Order tracking
Tracking your purchases
Our website allows you to track your order. You can view the status of your purchase at any given time from manufacturer, to shipping, to delivery direct to your door. Please Create an Account or Login to view the tracking information.
Once you have created an account you can expect updates of your order status to your email address;
In production – this is to inform you that your item is in production and will be ready to ship soon
Ready to ship – this is to inform you that we are consolidating your order and preparing to ship your order
Shipping – your item is shipping which takes 3 - 4 weeks
Delivering – we have received your goods and they have dispatched this for local delivery. The carrier will be in touch with you very shortly to arrange a delivery date and time
You can check the status of your order at any time by logging into your account.
For any further information please contact us at support@deluxdeco.co.uk or call us on 0845 1283456, Monday to Friday, between 9am to 5pm GMT.
Money Back Guarantee
Free 7 Day Returns Policy
Sometimes you get it wrong or sometimes its not what you expect, that's why we offer a free 7 days returns policy. We hope you will be delighted with your purchase, but if you wish to return the item, we aim to make it as quick and convenient as possible.
If for any reason you are dissatisfied, you may return the item within seven days of purchase as long as the item is in exactly the same condition as when purchased and in the original packaging. If the item is not in its original condition or original packaging we reserve the right to charge the return delivery charges, restocking and any potential repair or cleaning fees applicable. These charges may be deducted from your refund.
Please see the returns & exchanges page for further details.
Returns & Exchanges
We hope you will be delighted with your purchase, but if you wish to return the item, we aim to make it as quick and convenient as possible. If for any reason you are dissatisfied, you may return the item within seven days of purchase as long as the item is in exactly same condition and packaged to the same standard as when received.
Please inform us with the details by calling customer service 0845 1283456 or emailing cs@deluxdeco.co.uk within the 7 days or receipt of the goods.
In certain circumstances we may ask for photographic evidence to identify and improve any problems with the delivery process.
We apologise for any inconvenience however we aim to make the exchange or return as painless and convenient as possible.
We will arrange to have the item picked up as soon as possible .
- Please check your items are undamaged upon delivery
- Inform us as soon as possible should you wish to return the item/s
- Please check the items is in its original condition
- Please retain the original packaging and repackage the item for return
If the item is not in its original condition or original packaging we reserve the right to charge the return delivery charges, restocking, materials and any potential repair or cleaning fees applicable. These charges may be deducted from your refund
NB: Refunds Apply to:
- Orders placed for goods online and in-store and in the standard selection of fabrics and configurations on the Delux Deco website, or
- Orders for sofas in any fabric from the respective supplier, however all in one colour finish ( not mixed cushion colours ) and in a common colour choice, covering any grey tones, brown tones, wheat or ivory tones and any natural colour tones. This is to ensure that we are able to resell any returned item and therfor most common colour choices are refundable.
- Orders placed outwidth this selection and in bright colours or combination colours are classed as custom and not cancellable.
- Please email us on info@deluxdeco.co.uk if you are unsure wether your selection will retain the complete refund policy rights.
Refunds will be processed within 30 days and debited to your credit card or bank account.
Free Delivery
Delux Deco offers online sales without intermediaries or middlemen providing luxury and high quality goods at up 70% OFF high street prices.
Our standard delivery is free of charge regardless of number of items or size of order.
This includes:
- 2 Man Delivery Team ( 1 man if small items )
- AM or PM fixed time slot
- Arangement byt telephone 3 days in advance of the final arrival with the customer
Delivery Times
Standard Delivery 8-14 Weeks
We buy direct from the factory on demand, when you place your order, thereby allowing us to offer fantastic quality at drastically reduced prices.
Breakdown of the process
3-4 weeks for production, 3-4 for consolidation and packing of your orders, 3-4 weeks for shipping and 1-2 weeks for local delivery in the UK. This is the maximum stipulated delivery time although we currently deliver 50% of our orders within 8-12 weeks.
Express Delivery 2-3 Weeks
If items are incredibly popular we may have stock which is available for express delivery. If this delivery options is available this will be clearly visable on the product details page below each product.
Delivery Costs
Delux Deco deliveries are free unless you require an additional service.
For Sofa orders, many of the items require the legs to be attached. If you would like for these to be attached for you upon delivery, this would incur a surcharge of £15. Details of wether the sofa comes with or without feet attached will be clearly indicated in the detailed description of each product and this is an optional service.
International Delivery
Global Partial Shipments over 3 CBM Volume
We can deliver any partial shipment anywhere in the world in aproximately 8-10 weeks. We take care of all the processing, special packaging, crating and ship door-to-door.
The minimum volume is 3 cubic meters ( CBM ) which roughtly equivelant to a large corner sofa in volume.
Cost Examples
3 cbm to main ports and door to door service £800
5 cbm to main ports and door to door service £1000
7 cm to main ports and door to door service £1200
3 cbm to more obsure locations and door to door service £1000
5 cbm to more obsure locations and door to door service £1200
7 cm to more obsure locations and door to door service £1400
The cost is made up of a minimum charge and additional volume from 3cbm costs less pro-rata. The more you buy the less it costs.
Contact us for a full quote ?
Please state the item(s) of interest and full delivery address and country.
Product Care & Advice
Tips to extend the life of your luxury furniture.
With some extra care, your furniture will continue to attract admiring glances for that little bit longer, just follow a few simple steps to care for your new furniture.
On Delivery
- Please allow some space for the delivery people to manoeuvre your furniture into the desired position
- Have a quick check of your new item once unpacked to make sure you are completely satisfied before the delivery team leave
- Make sure the legs are attached securely
- If you have wooden or tiled floors we would recommend felt or rubber pads to protect your floor and make it easy for you to move the sofa whilst cleaning
NB: Leather and Fabric sofas with feather wrapped foam may be slightly flat or creased so please fluff the upholstery and the cushions to smooth out any marks as a result of the packaging.
Sofas Day to Day Care
- Try to plump and turn the cushions occasionally, to help reshape your cushions, extending their natural life
- Remove dust with your vacuum’s upholstery attachment. Try to avoid brushing fabric covers as this can damage the pile
- Fixed covers should be cleaned professionally once a year. NB: Make sure that covers are all cleaned together as some minor colour variance may occur after cleaning
- If you spill something on the upholstery blot this out with baby wipes if you have them or a damp cloth. Try to avoid hard detergents as this may not only clean, but discolour the fabric. Less is more, but any attempt at cleaning should be carried out as soon as possible after any spill.
Making it Last
- Try to keep your furniture away from direct sunlight, heat or air conditioning ducts
- Try to avoid over exposure to sunlight as this may cause fabrics and leather to fade
- Wipe your leather sofas with a damp cloth and mild soap occasionally
- Please avoid leaving newspapers on your furniture for too long as the ink may stain your sofas
- If you have a light coloured sofa, in particular pale leather, please be aware that colour from denim and non colour fast clothing can transfer to your furniture causing discoloration. The above newspaper clause also doubly applies.
Hand inspected quality
Delivering quality for less forms the cornerstone of our business model.
The founders of Delux Deco have been in the furniture business for over ten years manufacturing and importing fine quality furniture from the Far East. We know about furniture, how it should be made, with what materials and how it should be finished or upholstered. We also know how goods need to be packed to reach you safely, every time.
We seek out established and reputable factories many of which produce goods for some of the leading global brands and established retail players throughout the world. We personally inspect our supplier factories vetting them for quality of materials and production standards and techniques.
Our manufactures
We don’t just work with any furniture maker, we find only the best companies who have systemised manufacturing processes and rigorous quality control testing. All the materials used are tested for durability, construction methods are assessed and verified and the finishing process is checked to maintain a consistent high standard. Finally the packaging materials are tested to withstand and protect the goods from their journey direct to your door.
Logistics
All the goods are packaged into the containers by certified and experienced logistics partners to assure they arrive with you in the same condition as when they left our manufactures.
Deluxdeco is part of C&G Designs Ltd which also operates Supatra.co.uk and has been established since 2002 importing and retailing fine quality furniture from the Far East.
The founders have been in retail and the internet business since 1997.
Security & Guarantees
Free 5 Year Frame & Springs Guarantee
If within a period of 5 years from the date of delivery, any of our sofas should develop a fault in the frame as a result of defective components or workmanship, we will undertake to repair or replace (where necessary) free of charge.
Transportation is free of charge in the first year.
Payments
All payments are security enabled for 256-bit encryption. Please note the encryption is active when entering any transactional area on this website, as confirmed by the Green Lock and https on the top left, by the URL. Any data sent over the Internet is highly encrypted and our own servers are housed in an ultra secure data warehouse in London, continuously monitored by one of the world's leading companies to ensure total security. We do not store any credit card details and payments are processed by PayPal.
Credit card security
If you buy goods or services on your credit or debit card, you have extra protection if things go wrong compared with paying by cash or cheque. Credit cards come with the greatest protection, as you can make a claim against your card provider under section 75 of the Consumer Credit Act.
The Cosumer Credit Act contains important provisions , including your rights in relation to your credit files, and the extra protection you get when you pay for something with a credit card. Section 75 covers items costing £100 and up to £30,000. Most credit cards come with free protection for faulty, doesn't do what its supposed, or is not what you ordered or you didnt recieve the item insurance. Please check with your credit provider for specific details.
Fully compliant with Distance Selling Regulations 2000
Delux Deco adheres strickly to the above regulations related to our all our transactions, so that all our consumers are fully protected.
General guarantees
Our warranty
DeluxDeco aims to offer the best quality of goods possible at affordable prices. We warrant that all our goods meet the meticulous high standards you would expect from the full price of our goods and that all our descriptions of the products including the construction and finishing of our products are 100% true and correct.
Price guarantee
Our prices cannot be matched as we are a new type of business which has cut out all the middleman costs, selling direct from the manufacturer.
Our promise
If you find an identical product at a lower price within 14 days we will refund the difference!
Quality guarantee
All our suppliers and products are thoroughly vetted for their production standards and quality of finished product and this is the cornerstone of our business model. Every product we sell has detailed information on the construction, materials and finish and we have nothing to hide as we know that we offer the best for less. Please take a moment to compare our product specifications against competitors and you will discover the benefits of buying luxury for less from Delux Deco.
A new way to buy !
