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Delivery and installation options

- From £29.95 per delivery

- Platinum delivery

- Express delivery

- Delivery times

- You've placed an order - what happens next?


Standard delivery  

We offer a low cost standard delivery regardless of the number of items or size of order. 

£29.95 flat rate up to £500. £39.95 up to £1500, £49.95 to £2500, £59.95 to £3500. includes: 

- 2 man delivery team and room of choice delivery (1 man if small items)

- 3 hour time slot texted to mobile or confirmed by phone at least 3 days in advance of order

- NB: please retain the original packing of your orders to comply with our Free Returns Policy

- NB: not including assembly of items or unpacking

 IMPORTANT : For any issues at the point of delivery please contact us directly by calling us on 08451283456 or emailing support@deluxdeco.co.uk with details. If goods are not able to gain access packaged within a reasonable timeframe then you may need to accept to door delivery. If any potential access issues please choose the platinum delivery option for an upgraded service level.  

Platinum delivery

Our premium delivery service will help take the hassle out of receiving and assembling your goods in your home. Our 2 Man team will deliver, unpack and assemble any parts that need to be put together, leaving you to enjoy your newly received goods.

This includes:

- 2 man Delivery Team and room of choice delivery (1 man if small items)

- Unpacking of the items and placement in your room

- Assembly of any sofa legs or connection of sections of items

- Folding of boxes and internal materials (Please retain these until completely happy with your order)

- AM or PM fixed time slot

- Arrangements by telephone or text, 3 days in advance of the final arrival with the customer

- Please retain the original packing of your orders to comply with our Free Returns Policy

NB: You can choose to retain the packaging, however if you are completely happy with the goods and service you can request the team to take away the packaging to complete the order.

Please be aware that the packaging is not removed with Standard delivery as this affects the returns policy, where you have 7 days to return the goods in the original packaging.

If you need the packaging to be removed after assembly you will need to sign a waiver that you are happy with the goods and no returns will be necessary.

 IMPORTANT : For any issues at the point of delivery please contact us directly by calling us on 08451283456 or emailing support@deluxdeco.co.uk with details. Problems with access may require you to sign a waiver to indemnify the team against potential damages. Best endeavours and care are taken however please supervise the team in this instance.  

Express delivery 2 to 3 weeks

Please see our clearance section to view goods available for relatively quick delivery.

 

Delivery times

Delivery can take anywhere from 2-15 weeks and delivery timings are indicated on the product description and delivery tab of each item. This is also present on any order. Please note: Any custom items or configurations may potentially incurr addional wait time.  

 

You've placed an order - what happens next?

Once we have your order we will communicate with you as standard by Email and SMS to keep you informed of the latest status and any changes in the ETA of your goods. This is to keep you informed of how your order is progressing however an ETA of the goods arrival is only possible when the status is at "Shipping". Please see below for the various stages of updates you should expect to receive.

If you did not receive the order confirmation email please contact us immediately as its vital we can communicate with you by email and telephone if required.

Your order status when paid starts of as "Processing". This can last for several days or a week or two ( 1-2 weeks )  and on some occasions a few days more. This is dependent on the available capacity of the relevant manufacturer and the timing of our order cycle. Your order is placed and production is commenced with suppliers as soon as possible.

The next status is "in Production" and this can be 3 - 4 weeks.

From this point we arrange for goods that are already manufactured to be scheduled into shipments and the status is set to "Ready to Ship". This is sea freight from the far reaches of the world and not to be confused with delivery. This period can be up to 2 weeks.

The most important status is "Shipping" because your goods are now on a confirmed vessel and will arrive with our logistics partner in approximately 4-5 weeks.

The final status is "Delivery" and this can take 2 to 3 days - up to 2 weeks depending on where you are based. It currently takes slightly longer for Northern Ireland, Scotland and more remote parts of Wales, these locations may result in an additional 1 week delivery time. London deliveries are mainly at the weekend.

NB: The above schedule is an estimate and specific timing of some updates may vary. When goods are shipped we advise the ETA as given by the shipping company. This can change during the shipping process because of weather, delayed stop offs, customs and many reasons which we are not able to control. Please do not be alarmed if the shipping ETA dates vary a few days here and there. This is almost inevitable and we are unable to control this to a + / - 10 day window.

Further at major holiday periods such as Xmas and Chinese New Year there may be capacity problems with a small number of orders resulting in potential delays of approx 30 days. Any Xmas promised delivery will be honoured of course however those orders placed just immediately after our Xmas deadline may or may not experience delays.